Over the years banks, retailers, and telecommunications have embraced new technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to enhance their customer communication and, ultimately, customer experience.
Protecting User Data: How Close is the US to its Own GDPR?
With the ongoing consequences of data breaches, people are demanding more transparency around how their data is used.
Easy Payments are Increasingly Vital to Good CX: Here’s Why
As organizations look to remain competitive in the ever-transforming business space, customer experience (CX) has come to the fore.
Why a Digital Maturity Framework Will Help Your Communications Now
It’ll help companies benchmark themselves against a goal and see how they compare to the industry.
The Email Revolution
How email is still evolving and why it remains the most powerful tool in customer communications.
The Future of Customer Loyalty is Digital
For those companies that get customer loyalty right, the benefits are clear.